Privacy Policy

Last updated: Sep 1, 2026 First Class Realty Inc., Brokerage (“First Class Realty,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information submitted through the South Banks website. First Class Realty Inc., Brokerage is an independent brokerage and is not the builder or developer of South Banks.

1. Information we collect Depending on how you use the website, we may collect: - first and last name; - email address; - telephone number; - whether you identify as a realtor; - questions, comments, and other information you submit; - appointment date, time, and scheduling information; - records of your requests, communications, consent, and unsubscribe preferences; and - technical information such as IP address, browser type, device information, pages viewed, referring website, and approximate usage information. If you arrive through a marketing or advertising campaign, the website may also record campaign identifiers such as UTM parameters, Google Click Identifier (gclid), or Facebook Click Identifier (fbclid). These identifiers may be stored in browser session storage and may be associated with a registration or appointment request. Please do not submit sensitive personal information through this website unless specifically requested.

2. How we collect information We collect information when you: - complete a registration form; - request an appointment; - send us an email; - contact us by telephone; - interact with website features such as maps or forms; or - browse the website, through ordinary technical logs and similar technologies.

3. How we use information We may use personal information to: - respond to questions and requests; - contact you about South Banks; - arrange, confirm, or follow up on appointments; - provide requested project information; - send pricing, floor-plan, release, incentive, and project updates where you have provided consent or where otherwise permitted by law; - manage registrations and sales enquiries; - understand which campaigns generate enquiries; - maintain records of consent and communication preferences; - improve website content, performance, and security; - prevent fraud, misuse, or unauthorized access; and - comply with legal, regulatory, accounting, or record-keeping obligations. We limit the collection, use, and disclosure of personal information to purposes that are reasonable and appropriate in the circumstances.

4. Consent and marketing communications By submitting information, you consent to its collection and use for the purposes described at the time of collection and in this Privacy Policy. Where required, we will obtain separate consent before sending ongoing marketing communications. Commercial emails and text messages will include sender identification and a simple unsubscribe mechanism. You may withdraw consent to optional marketing communications at any time by using the unsubscribe method in a message or by contacting us at info@firstclassrealty.ca. Withdrawing marketing consent will not necessarily stop service-related communications, such as a response to a request you made, an appointment confirmation, or other communication required to complete your request.

5. When we disclose information We may disclose relevant personal information to: - authorized South Banks sales representatives; - the builders, developers, or their authorized representatives, where reasonably necessary to respond to a project request; - service providers that support hosting, forms, customer relationship management, appointment scheduling, email delivery, security, analytics, communications, or information storage; - professional advisers, insurers, auditors, or legal representatives; - regulators, law-enforcement agencies, courts, or government authorities where required or permitted by law; and - a successor organization in connection with a merger, sale, financing, reorganization, or transfer of business assets. We do not sell or rent personal information. We do not disclose personal information to unrelated parties for their own marketing purposes without appropriate consent.

6. Service providers outside Canada Some service providers may store or process information outside Canada. Information processed in another country may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or regulatory authorities in that country. Before publishing this policy, First Class Realty should identify the actual providers used for hosting, email, CRM, appointment scheduling, analytics, and form processing.

7. Cookies and similar technologies The website may use essential cookies and similar technologies needed for website operation, security, functionality, and performance. The website may use browser session storage to retain campaign-attribution information, including UTM parameters, gclid, and fbclid, so that the source of an enquiry can be understood. The website may also include Google Maps or other third-party content. Those providers may collect or process technical information according to their own privacy policies. You can control cookies and browser storage through your browser settings. Disabling certain technologies may affect website functionality.

8. Retention We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain business and consent records, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and protect our legitimate business interests. Unsubscribe and suppression records may be retained so that we can respect your communication preferences.

9. Safeguards We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These safeguards may include access controls, secure transmission, authentication, monitoring, and service-provider agreements. No internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Access, correction, and withdrawal requests You may contact us to: - request access to personal information we hold about you; - request correction of inaccurate or incomplete information; - ask how your information is being used or disclosed; - withdraw consent to optional marketing communications; or - request deletion where appropriate and legally permitted. We may need to verify your identity before responding. Certain information may need to be retained where required by law or reasonably necessary for legal, regulatory, security, or record-keeping purposes.

11. Questions and complaints Questions, requests, or privacy complaints should first be directed to: Privacy Officer First Class Realty Inc., Brokerage Email: info@firstclassrealty.ca Phone: 647-806-8188 If your concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada.

12. Changes to this Privacy Policy We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date.